Privacy Notice

Who we are

CG Trade Systems, a business based in the United Kingdom, operates CraftSense Pro and is the data controller for the personal data described here. Contact us at support@craftsensepro.com.

What we collect and why

• Account details (name, email address, login credentials, sign-in provider) — to create and secure your account. Legal basis: performance of our contract with you.
• Business content you enter (company details, products, stock, sales, invoices, materials, purchase orders and the customer records you choose to store) — to provide the service. Legal basis: performance of our contract.
• Support messages you send us — to answer your questions. Legal basis: legitimate interests in supporting our customers.
• Usage and technical data (device identifiers, IP address, pages used, error logs) — for security, fraud prevention and improving the product. Legal basis: legitimate interests.
• Marketing preferences — to send product updates if you have opted in. Legal basis: consent, which you can withdraw at any time.

Payment card details are collected and processed by Paddle, not by us; we never see or store your card number.

Who we share data with

• Service providers and subprocessors — hosting, database, email delivery and error monitoring providers who process data on our instructions.
• Paddle.com, our merchant of record, for the sale of subscriptions, subscription management, payments, tax compliance and invoicing.
• Professional advisers such as accountants and lawyers, where needed.
• Authorities, where we are required to by law.

We do not sell personal data.

International transfers

Some of our providers process data outside the UK and EEA. Where they do, transfers are covered by an adequacy decision or by Standard Contractual Clauses with appropriate safeguards.

How long we keep it

We keep your account and business data for as long as your account is open, and for up to 12 months after closure so you can reactivate or export it. Records we must retain for tax or legal reasons are kept for the period the law requires. After that, data is deleted or anonymised.

Your rights

Under UK and EU data protection law you can ask us to give you access to your data, correct it, erase it, restrict or object to how we use it, or provide it in a portable format. You can withdraw consent at any time, and you can complain to the UK Information Commissioner's Office (ico.org.uk) or your local supervisory authority. We respond to requests within one month.

Security

We use appropriate technical and organisational measures, including encryption in transit, access controls and row-level database security so that each account can only reach its own data.

Cookies and local storage

We use essential cookies and browser storage to keep you signed in, remember your settings and support offline stock counting. We do not use advertising cookies. You can clear or block them in your browser, though the app may not work properly without the essential ones.